Was my purchase successful?
Make sure that the purchase has been successfully completed in the 'My tickets' section that you will find by accessing your Account. We will send you two e-mails, one of them with the proof of purchase and the other with the tickets in PDF to print them. The sending of this email is immediate, however, the reception time also depends on how the destination server processes the email; if after 10 minutes you have not received it, please check your spam folder (or Promotions if you have a Gmail account).
Do the tickets physically arrive at my home address?
No, tickets are only sent by email.
I made a mistake when I registered and bought the tickets.
If you have made a mistake in the registration of your email, enter the user area and download the entries, you can also contact us via email or chat so that we can modify your user account.
I can't remember my password and I haven't received the email to reestablish it.
Contact us via email or chat to reestablish it.
I can't buy tickets
Try to make your purchase from another browser and make sure that your purchase is made with 3D Secure. Your card must comply with the filters for secure online purchases. You can also use the bank transfer payment method.
Why am I being asked for my personal data?
Our goal is to offer you a personalized and agile shopping experience. In addition, we can inform you of any changes in your purchase or in the event and of the improvements, offers and discounts that may interest you. Rest assured, at Smart Events we take special care in the protection of your data. Find out in detail what we do with your data and what your rights are in our web section Data Protection Policy.
Check your purchase history
Check the details of your purchases whenever you want, from the MY ACCOUNT section at the top right of our home page.
Cancellations and changes
From Smart Events we offer you a comfortable, agile and safe way to buy tickets, acting as distributors and intermediaries between our clients and the promoters we work with. No refunds are allowed but if you have made a mistake in the purchase, you want to upgrade or change, you must contact us 72 hours before the event, otherwise we will not be able to assist you.
Management fees and commissions
Management, service and distribution costs are all the services provided by the platform to users to locate tickets, receive attention and allow transactions. In case of changes or refunds, no refund will be made as they are independent transactions.
Where can I see my wallet balance?
At the top right of your user account, you will find a green rectangle with the available balance in your wallet.
What happens if I am the holder of the purchase and I don't go to the concert?
It won’t be necessary to prove your identity. The QR Code and REFFERENCE of each ticket are unique, so the person carrying it will be able to enter without proving he/she is the ticket holder. Make sure not to share your ticket with anyone or on social networks to avoid misuse.
If I have credit in my Wallet account from past events, how can I use it to purchase new tickets?
You can get your tickets with the credit you have in your wallet. Select the ticket you want, follow the steps as a regular purchase and at the time of payment select PAY BY WALLET and it will be deducted from your balance.
How do I add funds to my wallet?
In the MY ACCOUNT section, go to the 'MY WALLET' option and there you will find the 'ADD BALANCE' section, select the amount and add it.
What is the difference between general and VIP tickets?
The general ticket includes only the entrance to the event. The VIP ticket includes preferential entrance, separate restrooms and lounge area with bottle service. None of these tickets include backstage or table area access.
I have already purchased my Multipass, how can I redeem it?
Check the redemption instructions clicking here and make sure you add the correct reference and number of tickets.
Is the Multipass valid for redemption for any event?
Yes, ANY Zamna party, no exceptions.
How do I know if my redemption was successful?
After redeeming, your order is put on hold; you will receive an email once the system reviews it and confirms whether the redemption was correct or incorrect. The time may vary from 24 to 48 hours.
How long do I have to redeem my Multipass?
The redemption deadline is 48 hours before the event, unless the available Multipass redemption tickets for a specific event are SOLD OUT.
IF YOU HAVE ANY FURTHER QUESTIONS, WE RECOMMEND YOU TO CONTACT OUR CHAT OR EMAIL VENTAS@TICKET-FESTIVAL.COM, WE ARE AT YOUR SERVICE.